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Customer Service Representative

EURO-COMPOSITES CORPORATION
Job Description

Duties and Responsibilities:   

  • Receives customers’ requests by telephone, mail, or email; analyzes requests; provides information requested or determines who can provide the information, and routes the request to that proper person.

  • Maintains customer contact information in database.

  • Traces status of orders through each department and schedules shipment of customer orders.

  • Resolves customer questions related to orders. Takes orders as needed.

  • Maintains liaison with other departments for order completion.

  • Enters orders into computer.

  • Gives price quotes over email and telephone.

  • Responds to customer requests via telephone or email.

  • Contacts customers to ascertain data omitted on orders.

  • Has knowledge of product line, prices, delivery time, drop ship items, and similar data, as required.

  • Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders.

  • Provides administrative support as needed.

  • Assists in other departments.

  • Performs other duties as assigned by supervisor.

     

    Qualifications:

  • Excellent written, email, and verbal communication skills.

  • Ability to operate office equipment to include PC, Fax, Scanner, and phone system.

  • Eye for detail/accuracy.

  • Strong understanding of math principals.

  • High school diploma or equivalent.

     

EURO-COMPOSITES¯ Corporation offers an interesting and challenging work environment with a success-oriented team. Employment with our organization will include a competitive salary and a competitive benefits package.

Benefits include:

  • Health, dental, and vision insurance for employees and employee dependents

  • Company paid basic life insurance for employees

  • Optional term life insurance for employees and employee dependents

  • Short Term Disability

  • 401k

  • Paid holidays

  • Paid vacation time

  • Personal time

  • Tuition reimbursement


Euro-Composites¯ Corporation is an Equal Employment Opportunity/Affirmative Action/ADA/Veterans employer committed to excellence through diversity
 
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