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Part-Time Night Auditor

Holiday Inn Express & Suites
Job Description
The Night Auditor will be responsible for the total desk operation during the hours of 11:00pm to 7:00am and keeping the managers informed of any guest complaints or situations that need immediate attention.

Key job duties of a Night Auditor include:
• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
• Verify GTD no-shows and complete walked guest report and
put a copy in immediate supervisors box.
• Ensure credit card draft capture is in balance.
• File credit cards, keys and completed reports.
• Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
• Ensure that all wake up calls are handled promptly and properly.
• Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures.
• Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
• Complete daily revenue report accurately and input daily summary records and same day selling strategy report. 
• Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
• Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
• Represent the Hotel in regard to guest complaints and situations that require immediate attention.
• Other and all duties, projects, and tasks as assigned. Required Knowledge, Skills and Abilities (KSAs) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position.
• Front Desk Experience is not required but preferred.
• Minimum of a High School Diploma and some college preferred.
• Must be able to work a flexible schedule which includes evenings, weekends and holidays.
• Must have a good command of the English language and be able to read, write and speak English fluently.
• Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
• Ability to lead, train, and motivate team members.
• Strong communication and problem solving skills.
• Must possess solid relationship-building skills, people focused, highly organized and guest centric.
• Must have reliable transportation. 
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