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Residential Program Manager

Posted: 03/06/2020

Position Summary
The Residential Program Manager supervises direct care staff activities associated with the implementation and management of a therapeutic environment including: life space interviewing, therapeutic community group sessions, crisis intervention, problem solving interviews and group meetings and activities for daily living. Manages the appropriate training and ongoing supervision of direct care staff in the Alice C. Tyler Village Treatment Program; Assists in the professional multi-disciplinary case conference meetings and contributes to the prescriptive treatment plan development; Provides support and supervision for leisure and recreational activities in and outside the treatment center; Monitors and supervises direct care staff’s adherence to administrative and programmatic policies and procedures; Assists in the coordination between the milieu and other disciplines.

This position does have direct reports.

Essential Functions
Supervisory 30%
Carries out supervisory responsibilities in accordance with Childhelp’s cultural values and performance principles, company policies and applicable laws. Responsibilities include:
• Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees
• Planning, assigning and directing work for direct reports
• Setting reasonable stretch performance goals, providing constructive, balanced, regular performance feedback, and conducting annual performance appraisals
• Recognizing and rewarding performance excellence
• Communicating and enforcing company policies and programs
• Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate.

Operational 70%
• Sets staff schedules to ensuring proper coverage, at all times, in assigned cottage including covering open shifts as needed.
• Assists the Director of Residential Services in organizing and finalizing payroll for staff on assigned treatment teams.
• Supervises residents in the cottage (including school, activities, etc.) and outside the cottage (recreational activities, field trips, outings, etc.) to ensure integrity of milieu.
• Monitors and participates in programmatic activities and outdoor education/recreation to ensure consistent application of programmatic consequences with residents by direct care staff.
• Plans, implements and completes fiscal accounting of weekly outings in conjunction with other Residential Program Managers.
• Maintains a safe, therapeutic environment through vigilant monitoring for dangerous situations and contraband.
• Serves as a positive role model for residents and direct care staff and demonstrates proper professionalism good judgment and emotional stability in dealing with staff, residents, and the public at all times.
• Participates in professional staffings and meetings to promote continuous, appropriate, and effective communication regarding treatment progress and resident information among all personnel involved in the treatment program and with parents.
• Ensures that all direct care related documentation is entered into the medical record in a timely and professional manner.
• Ensures proper implementation of clinical interventions and strategies initiated by the Treatment Team and/or Director of Residential Services.
• Assures consistency in dealing in a tactful and harmonious fashion with staff, residents, and the public and to adhere to and follow all residents’ policies and procedures as designated and defined by the Executive Director of the Village.
• Consistently exercises sound, independent judgment and adequate emotional stability in evaluating situations and making decisions despite the pressures of deadlines or the occurrence of unexpected stressful events.
• Participate on committees and in professional meetings and staffings as necessary to the function of the program.

• Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Minimum of five years of verifiable work experience working with children/adolescents with emotional/behavioral disturbances of which at least two years were in a residential treatment facility for children
• Previous supervisory/management experience
• Possess a valid driver’s license

• Strong verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population
• Strong interpersonal skills and demeanor with the ability to build rapport and garner trust with others
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel

• Ability to pass fingerprint background screening through the Department of Justice, FBI and Child Abuse Index.
• Ability to effectively engage with children from various backgrounds and circumstances.
• Ability to provide consistency and behavioral limits through relationship-based interventions.
• Ability to maintain professional behavior in high pressure situations.
• Ability to solve problems by applying basic analytical skills to include collating and reporting information; identifying trends and exceptions; investigating to define problems more accurately; sorting information in order of importance; identifying relationships and linkages between components; identifying variable potential causes and effects; soliciting guidance to define criteria and assign values of importance and urgency; and escalating issues of an exceptional nature.
• Ability to work collaborative as part of a team.
• Ability to demonstrate dependability and flexibility.
• Ability to deliver high level of professionalism and service.
• Ability to work with confidential information.
• Willingness and ability to embody Childhelp’s core values of Acting with Honor and Character, Being Open and Receptive, Caring About and Relating to Others; Nurturing Diverse Relationships; Performance Excellence; and Inspirational Leading & Managing.

Physical Demands
• Ability to frequently stand, see, hear, speak, and be physically flexible; occasionally sits walk, stoop, lift up to 50 lbs., carry, run and drive; and at times may bend, climb, squat, kneel, push/pull
• Ability to spend 65% of time outdoors, 35% indoors, withstand moderate noise levels including voice levels 90% of the time, extreme heat up to 111 degrees; wind, rain cold weather; to operate household appliances; to drive an automobile; occasionally work alone; work with others 85% of the time
• Employees may be exposed to children who may ask inappropriate personal questions, display socially unacceptable personal behaviors, insult your physical appearance, age, sex, and race, use profanity, sexually explicit phrases, exhibit defiance, dishonesty, threats, accusations, and theft, assaultive behaviors and self-destructive behaviors.