Visitor Services Coordinator

Name of Organization: Museum of Culpeper History
Closes: Open until Filled
Title: Visitor Services Coordinator
Compensation: $15-$17.00
Type: Part-time up to 25 hours per week
Apply: at director@culpepermuseum.com; no phone calls
Responsibilities: Front line weekend desk duties; volunteer supervisor, shop manager, simple social media posts; answers to the Executive Director
Qualifications: see full position description
About: see Museum of Culpeper History’s website
 
Visitor Services Coordinator
The Visitor Services Coordinator (VSC) at the Museum of Culpeper Museum (MCH) is responsible for ensuring a positive and seamless visitor experience. Their duties extend beyond basic customer service and involve a wider range of tasks due to our limited staff size. This is an hourly part-time position at $15.00 - $17.00 per hour, up to 25 hours per week that answers directly to the Executive Director.

RESPONSIBILITIES:

• Work most weekend shifts, Saturdays (10-4) and Sundays (1-4) and whenever the front desk volunteers are unable to fill their scheduled shifts (Monday-Friday, 10-1; 1-4)
• Supervise, train and schedule front-line (museum desk) volunteers
  • Set the volunteer’s monthly schedule by the 15^th of the previous month; fill in blank shifts by communicating with the list of volunteers prior to the month in question
  • Recruit new volunteers, train each new class of volunteers
  • Oversee the monthly volunteer meeting, disseminate new information, volunteer manuals, etc.
  • Train volunteers in all aspects of front desk procedures, tours, protocols, best practices, etc. Encourage volunteers to listen to visitors, and ask questions of visitors (i.e. where are you from, what did you learn today during your visit, etc.)
  • Develop volunteer appreciation activities (holiday dinner, “meet the board” breakfasts, field trips [2x a year], etc.)

• Become proficient with Square and Zeffy
• Create weekly shop related social media
• Order products
• Develop new product ideas (which then go before the Executive Director [ED])
• Maintain inventory, process weekly sales and visitor reports

• General Operations
  • Assist with administrative tasks (replace forms, visitor logs, phone log, etc.)
  • Maintain a clean and organized environment in the museum and at front desk
  • Collect visitor input for the ED (prior to the Board meeting)
  • Report any issues (HVAC, displays, machine malfunctions, etc.)
  • Provide information about the museum, exhibits, and local area. Present knowledge of the museum’s story and be able to answer questions and offer recommendations for further information
  • Manage museum social media (not for program or events)
  • Lead tours as requested
  • Assist the Education Coordinator upon request and when feasible
  • May have to work some scheduled night or weekend events

• Bachelor’s degree preferred
• Retail experience preferred
• Personnel management experience preferred
• Knowledge of social media platforms
• Working knowledge of basic office equipment (phones, copiers, fax, etc.)
• General knowledge or interest in Culpeper history