Shelter Assistant - Services to Abused Families, Inc. (SAFE)

Overview

The Shelter Assistant provides compassionate, trauma-informed support to survivors of domestic violence, sexual assault, and their families within a safe, inclusive environment.

Working closely with the Director of Shelters, this position assists with the daily operations of the shelter, office, and pet kennel to ensure a welcoming, organized, and client-centered space.

The Shelter Assistant promotes safety, dignity, and empowerment for all residents -- human and animal alike.

Responsibilities

• Assist with daily shelter operations, including walk-throughs, inventory, maintaining a clean and safe environment, and completing necessary shelter checklists.
• Monitor and report maintenance needs, safety concerns, and any known violations of shelter rules promptly to the Director of Shelters.
• Welcome and orient new residents, providing an overview of shelter guidelines and available services.
• Offer supportive listening and crisis response, referring residents to advocates or the Director of Shelters as appropriate.
• Assist in facilitation activities, life skills sessions, or support groups as directed by the Director of Shelters.

Administrative Support

• Receives and processes hotline calls and serves as an office receptionist as assigned.
• Participates in rotating on-call shifts. (Reliable cell service required).
• Maintains accurate documentation, including case notes, email logs, and data entry (VADATA) related to client stays, supplies, and shelter needs.
• Supports the Director of Shelters with scheduling, communications, and resource coordination.
• Monitors and reports maintenance needs or safety concerns promptly.
• Assists with donation sorting, storage organization, and supply restocking.
• Participates in SAFE events

Pet Kennel Support

• Assists in the daily care of animals in the shelter.
• Supports clients with pet-related needs, ensuring animals' safety and comfort.
• Maintains kennel cleanliness and inventory of pet food and supplies.

Qualifications

• High school diploma or equivalent required; some college or experience in human services preferred.
• Compassionate and nonjudgmental approach to working with individuals affected by trauma, crisis, or abuse.
• Strong communication, organization, and teamwork skills.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Must pass a background check to include child and animal safety clearances.
• Valid driver's license and reliable transportation are required.
• First aid and CPR certification is highly desirable.
• Bilingual English/Spanish desirable, but not required.

Work Environment

• Work is performed in a shelter, office, and kennel setting.
• Must be able to lift up to 50 pounds, perform light cleaning, and provide animal care.
• Exposure to emotional and sensitive situations is common; trauma-informed supervision and training are provided.

Join us in making a meaningful difference! This position offers an opportunity to work in a supportive environment where your skills directly impact lives—helping individuals find stability while growing professionally. If you’re energetic, detail-oriented, compassionate, and ready to serve your community with enthusiasm—apply today!